Up and down the country, digitalisation is being bandied about as the new panacea in administrative buildings, public authorities and small and medium-sized enterprises. Because they all suffer from the same deficiency disease: too few workers.
Let me first clarify what I mean by digitalisation. After all, the term is often used in the same breath as automation. But digitalisation is not about Industry 4.0 or the automation of production processes. Digitisation means the intelligent use of digital tools to create space for something new. Digitalisation is not a megatrend, according to the Zukunftsinstitut, but has points of contact with all currently observable megatrends.